Hi Tricia, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. But can I remotely access your computer so that I can directly assist you in installing the Kaspersky version that you bought?
Remote access (Secure Remote Assistance) is an optional additional service offer with a minimal one-time flat fee regardless of how long it will take me to fix the problem. We can resume any time without additional cost. It is safe as you will be watching your screen and we can chat right there, and it will be a faster mode of help.Please let me know if you want this remote option.Best regards,Jess
Unfortunately, I do not provide Live Video Call type of support.
I will now send the formal additional service offer of Secure Remote Assistance. Please accept it so that I can create our remote session. After accepting it, you will then receive the procedures to join me in the remote session.