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Ask Jess M. Your Own Question

Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 528
Experience:  Computer Software Support specialist for more that 10 years
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My problem is that my head drive on my MAC BOOK PRO had to

Customer Question

My problem is that my head drive on my MAC BOOK PRO had to be replaced and it wiped out my app which included Photoshop Elements. Now I need desperately to have the Elements downloaded.
JA: Just to clarify, what's the model of your Mac, and what operating system are you running?
Customer: It is version Mac OS Sierra 10.12
JA: Have you installed any updates recently?
Customer: Just the Microsoft 2011 app
JA: Anything else you want the software expert to know before I connect you?
Customer: No, just that I need ir quickly because I have a Public presentation to make wednesday and I have to tweak some of the images right a way.
Submitted: 1 month ago.
Category: Software
Expert:  Richard replied 1 month ago.

Hi there and welcome

Can you tell me please from where exactly you installed Elements from initially?

Please let me know.