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Ask Jess M. Your Own Question

Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 552
Experience:  Computer Software Support specialist for more that 10 years
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Your computer may not be working checking to fix this error

Customer Question

your computer may not be working checking to fix this error Live Update failed
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: Open support web site error 8504, 104
JA: Have you installed any updates recently?
Customer: I have been trying to delete the Norton safe search pop up when I open my browser and now find that my Norton is not working at all
JA: Anything else you want the software expert to know before I connect you?
Customer: just that I want my Norton anti virus programme restored pronto thank you
JA: I'm an assistant to the Software Technician. I work with them to help customers like you.
Customer: Help please
Submitted: 3 months ago.
Category: Software
Expert:  Randy Computer Tech replied 3 months ago.

Hi ,

My name is***** am sorry to hear that you are having this issue.

I will be glad to assist you with this.

Are you on the computer now?

You can reply to me here by typing in the box below please.