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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 571
Experience:  Computer Software Support specialist for more that 10 years
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I copied 7600 pictures from Photoshop 13 to a hard drive

Customer Question

I copied 7600 pictures from Photoshop 13 to a hard drive then copied them to my new Lr Ps Creative Cloud bundle that was installed a couple days ago. I used "Copy as DNG" since the Adobe Lr and Ps for photographers Class Room in a Book said would be best. All the files copied over and then Lr converted them to DNG. The pictures will show up on the screen but are all blurry. They were all go on the other computer when I had been editing them there. I can open good pictures if I plug the hard drive back in. Did I miss something? Should I not have converted to DNG yet???
JA: How much experience do you have with this particular machine?
Customer: I bought the Dell Inspiron 15 7569 laptop a couple weeks ago.
JA: Have you installed any updates recently?
Customer: It looked like most of them were done automatically? I am NOT a geek with computers...
JA: Anything else you want the software expert to know before I connect you?
Customer: Not that I can think of.
Submitted: 5 months ago.
Category: Software
Expert:  technicalcat replied 5 months ago.

Hello, and thank you for using this service.

Sorry you are having trouble. I will help you now.

Are you doing any resizing or other modifications when you convert?

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