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Pete
Pete, Computer Expert
Category: Software
Satisfied Customers: 16698
Experience:  CISCO certified computer and networking expert
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My camera is not able to be teatherd to Lightroom anymore.

Customer Question

My camera is not able to be teatherd to Lightroom anymore. it worked a week a go. Now it doesnt. Also all the collection in my Lightroom have disappeared Did Adobe do an update on the software?
JA: What kind of computer do you have?
Customer: Lenovo PC
JA: Have you installed any updates recently?
Customer: No
JA: Anything else you want the software expert to know before I connect you?
Customer: I subscribe to Lightroom online.
Submitted: 6 months ago.
Category: Software
Expert:  Pete replied 5 months ago.

Hello,
I am Pete, and I'll be happy to assist with your question today.

Expert:  Pete replied 5 months ago.

What is the make and model number of your camera?

Customer: replied 5 months ago.
Canon 5D Mark II
Customer: replied 5 months ago.
Any suggestions?
Expert:  Pete replied 5 months ago.

Did you connect a new Lightroom catalog to your account? Since Lightroom only supports one catalog at a time, the previous connected catalog will be removed.

Ensure the battery is fully charged.

Check that the memory card is installed correctly.

If it still won't work, let me know what it shows on the display when you try to tether...

Customer: replied 5 months ago.
Hi Pete,
What is your advise to get my Canon 5D Mark II camera to be recognized in Lightroom?
Expert:  Pete replied 5 months ago.

Did you get my previous reply?

Customer: replied 5 months ago.
I have multiple Catalogs in Lightroom. I was able to tether the camera to Lightroom at the camera store. They suggested the problem is that I am on Lightroom cloud online. His Lightroom was on a disc. They thought perhaps Adobe had "updated" the software and that was the source of the problem.
Customer: replied 5 months ago.
The camera doesn't show up in the Source section.
Expert:  Pete replied 5 months ago.

let me know what it shows on the display when you try to tether?

Expert:  Pete replied 5 months ago.

What version of firmware are you using on the camera?

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