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Ask Randy Computer Tech Your Own Question

Randy Computer Tech
Randy Computer Tech, Computer Support Specialist
Category: Software
Satisfied Customers: 9264
Experience:  Computer Technician
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Trying to Change my Password which I have forgotten. Want to

Customer Question

Trying to Change my Password ***** I have forgotten. Want to store my password ***** the vault.
JA: When did you last reset your username and password?
Customer: Today
JA: Have you installed any updates recently?
Customer: No
JA: Anything else you want the software expert to know before I connect you?
Customer: No thanks.
Submitted: 1 month ago.
Category: Software
Expert:  Byron replied 1 month ago.

Hi. My name is***** you for your question and the opportunity to assist.

Can you tell me which device or software the password ***** ***** please?

Customer: replied 1 month ago.
Norton Vault
Customer: replied 1 month ago.
Thank You.
Customer: replied 1 month ago.
That's fine. Thanks.
Expert:  Randy Computer Tech replied 1 month ago.

Hi ,

My name is***** am sorry to hear that you are having this issue.

I will be glad to assist you with this.

If you do not remember your Norton account password, then click Forgot Password and follow the on-screen instructions to recover your lost password.

After you log on to your Norton account, you will be prompted for your Identity Safe Vault password.

Expert:  Randy Computer Tech replied 1 month ago.

Let me know if that did not work for you and we can try another solution.

Please reply and let me know if you need any other assistance,

Also, please take a moment to rate my service by choosing one of the stars at the top then click submit.

Thank you!