Hi. My name is***** you for your question and the opportunity to assist.
Can you tell me which device or software the password ***** ***** please?
My name is***** am sorry to hear that you are having this issue.
I will be glad to assist you with this.
If you do not remember your Norton account password, then click Forgot Password and follow the on-screen instructions to recover your lost password.
After you log on to your Norton account, you will be prompted for your Identity Safe Vault password.
Let me know if that did not work for you and we can try another solution.
Please reply and let me know if you need any other assistance,
Also, please take a moment to rate my service by choosing one of the stars at the top then click submit.