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Pete
Pete, Computer Expert
Category: Software
Satisfied Customers: 17021
Experience:  CISCO certified computer and networking expert
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I can no longer download my photos from my camera to

Customer Question

I can no longer download my photos from my camera to photoshop. PMHOME show up and I cannot refresh to the proper setting to download. O have a sony alpha camers
JA: What kind of computer do you have?
Customer: apple desk top
JA: Have you installed any updates recently?
Customer: yes
JA: Anything else you want the software expert to know before I connect you?
Customer: nothin
Submitted: 7 months ago.
Category: Software
Expert:  Pete replied 7 months ago.

Hello,
I am Pete, and I'll be happy to assist with your question today.

Expert:  Pete replied 7 months ago.

Does the camera show up as an external connected device on your Mac?

Customer: replied 7 months ago.
No it doesn't. All that shows up is PMHOME.
Expert:  Pete replied 7 months ago.

Ok, have you tried running the PMHome Initialization tool to restore the PlayMemories Home to its initial settings?

If that doesn't work, check the USB Connect settings on the camera. Set the USB setting to MTP/PTP mode before connecting the camera to the computer and let me know if thet works?

If it still doesn't resolve the issue, then try uninstalling and reinstalling PlayMemories Home and restart your computer before connecting the camera.