Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
you have posted for computer help with us www.justanswer.com this is a paid service let me know when you are ready to get this fixed.
It seems you are somehow not happy with the process of helping you.
To get an effective answer i would need to ask you a couple of questions about the problem you are facing then i can provide you the correct answer.
Explain the problem a bit more in detail.
Thank you for the detail if you can tell me the Norton year i can give you a tool to uninstall it.
Is it Norton 2006?
allow me a minute i will give you the tool download.
Click here to download norton removal tool
let me know how it goes.