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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 561
Experience:  Computer Software Support specialist for more that 10 years
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Why soft I pay $5 to delete a progam I do not want to use

Customer Question

Why soft I pay $5 to delete a progam I do not want to use anymore. Why do you make it impossible to delete. It seems to be programmed like a virus.
Submitted: 4 months ago.
Category: Software
Expert:  Michelle replied 4 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

Expert:  Michelle replied 4 months ago.

you have posted for computer help with us www.justanswer.com this is a paid service let me know when you are ready to get this fixed.

Customer: replied 4 months ago.
I have paid, very unhappily, for your so-called service and there is no answer. You say the answer is on my phone. It is not. I am about 5 seconds from rubbishing Norton on social media and Hello Peter.
Customer: replied 4 months ago.
No. Send me the answer.
Expert:  Michelle replied 4 months ago.

It seems you are somehow not happy with the process of helping you.

To get an effective answer i would need to ask you a couple of questions about the problem you are facing then i can provide you the correct answer.

Explain the problem a bit more in detail.

Customer: replied 4 months ago.
I have a simple question. How do I delete Norton off this computer without Norton asking for administration rights? This is a private computer. Please answer. That is what I have seemingly paid for.
Expert:  Michelle replied 4 months ago.

Thank you for the detail if you can tell me the Norton year i can give you a tool to uninstall it.

Is it Norton 2006?

Customer: replied 4 months ago.
It is Norton 360 and was purchased in 2010 or 11
Expert:  Michelle replied 4 months ago.

allow me a minute i will give you the tool download.

Expert:  Michelle replied 4 months ago.

let me know how it goes.

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