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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 526
Experience:  Computer Software Support specialist for more that 10 years
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I can't get to reset button to change my password. I tried 2

Customer Question

I can't get to reset button to change my password.
JA: When did you last reset your username and password?
Customer: I tried 2 or 3 minutes ago and they sent me a link which I had to type in twice with no success.
JA: Have you installed any updates recently?
Customer: No
JA: Anything else you want the software expert to know before I connect you?
Customer: I want to renew my membership
Submitted: 1 month ago.
Category: Software
Expert:  Viet - Computer Tech replied 1 month ago.

Hi,

I'm sorry about the issue. Where are you trying to reset / change your password? What kind of membership is it?

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Can you please copy and paste the link here, so I can check?
Please reply at the box below. Thank you,

Expert:  Viet - Computer Tech replied 1 month ago.

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,