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Ask Jess M. Your Own Question

Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 528
Experience:  Computer Software Support specialist for more that 10 years
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We have a subscription to Adobe, and we have downloaded

Customer Question

We have a subscription to Adobe, and we have downloaded Creative Cloud. Now we cannot download Photoshop.
JA: What kind of computer do you have?
Customer: An ASUS laptop
JA: Have you installed any updates recently?
Customer: Our computer repair person had to redo the hard drive, and we got it back today.
JA: Anything else you want the software expert to know before I connect you?
Customer: No.
Submitted: 1 month ago.
Category: Software
Expert:  Dustin replied 1 month ago.

Welcome to Justanswer.com, my name is Dustin.
I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.

Expert:  Dustin replied 1 month ago.

To get started, I need to know what type of computer you are using, a Windows XP, Vista, Windows 7, Windows 8, or Windows 10

Also, would you like me to connect to your computer from here and work on the issue directly on screen? If so we can set this up via a secure remote assistance session. That session is guaranteed meaning if I cant help you then you will be entitled to a full refund of all fees.

Otherwise, I can try and assist you via written support alone. Let me know how you'd like to begin.