Hi! My name is ***** ***** I will be assisting you. Let's get started!
Would I be able to connect to your computer to view and fix the issue for you?
No problem -- Are all of the icons on your computer small or just the icons within PSE6?
I am not sure what you are saying "no thanks" to? I am trying to help you via chat -- If you are referring to the automated system offer for remote assistance then please ignore that.