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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 6283
Experience:  Computer Software Support specialist for more that 10 years
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In wordpress, I can't my customize tool is missing menu

Customer Question

In wordpress, I can't my customize tool is missing menu items to be able to make adjustments
Submitted: 3 months ago.
Category: Software
Expert:  Cory replied 3 months ago.

Welcome, I am Cory. Thank you for asking your question today.

I am sorry you are having this issue.

Are you using the same computer as you did in the past?

Customer: replied 3 months ago.
I am.
Expert:  Cory replied 3 months ago.

Can I connect remotely and fix this for you?

Customer: replied 3 months ago.
Unfortunately, I can allow this because of privacy of the information of the website.
Expert:  Cory replied 3 months ago.

Is this the tool on the left side menu in the admin area?

Customer: replied 3 months ago.
its the side menu that pops up when I access CUSTOMIZE
Expert:  Cory replied 3 months ago.

Have you installed any new plugins?

Customer: replied 3 months ago.
THE EVENTS CALENDAR a couple weeks back, and I just updated the plugging including calendar
Expert:  Cory replied 3 months ago.

Please disable the plugin(s) and see if it comes back

Customer: replied 3 months ago.
There's a lot less options in customizing and the available menus within customizing are still empty when accessed.
Expert:  Cory replied 3 months ago.

I am going to opt out of this and let another expert look at it.

Please wait for a reply from them to help you further.

Thank you,

Cory

Customer: replied 3 months ago.
OK
Expert:  Jess M. replied 3 months ago.

Hi,

I am very sorry about your issues. Do you still need help with thelis problem?

Customer: replied 3 months ago.
Expert:  Jess M. replied 3 months ago.

Hi,

Thank you for writing back and I am very sorry for the late reply. Can you please tell me the URL of your WordPress site so that I can check it?

Also, I believe you are not in favor of Secure Remote Assistance, can you create a temporary Admin account of your site so that I can check the problem from my end without the needed remote access?

Customer: replied 3 months ago.
I cannot make our web url public because of sensitive information for employees only. We can make a phone call American Time Pacific 9:00am today if you are available
Expert:  Jess M. replied 3 months ago.

Hi,

Thank you for writing back with that information. Unfortunately, I do not provide phone support. I only provide chat/email support and Secure Remote Assistance.

If you want, you can create a private note and enter your sensitive information there like your URL and login credentials for the temporary admin account.

This private note will auto destruct after I access or open it.

After creating the private note, just give me the link to access it.

Here is the link:

http://privnote.com/

Thank you,

Jess

Customer: replied 3 months ago.
Let's chat then. For some reason the menu options in customize don't pop up and therefore I cannot adjust my Page color style information etc. and this is the menu on the left-hand column when you go to the customize menu