Welcome, I am Cory. Thank you for asking your question today.
I am sorry you are having this issue.
Are you using the same computer as you did in the past?
Can I connect remotely and fix this for you?
Is this the tool on the left side menu in the admin area?
Have you installed any new plugins?
Please disable the plugin(s) and see if it comes back
I am going to opt out of this and let another expert look at it.
Please wait for a reply from them to help you further.
I am very sorry about your issues. Do you still need help with thelis problem?
Thank you for writing back and I am very sorry for the late reply. Can you please tell me the URL of your WordPress site so that I can check it?
Also, I believe you are not in favor of Secure Remote Assistance, can you create a temporary Admin account of your site so that I can check the problem from my end without the needed remote access?
Thank you for writing back with that information. Unfortunately, I do not provide phone support. I only provide chat/email support and Secure Remote Assistance.
If you want, you can create a private note and enter your sensitive information there like your URL and login credentials for the temporary admin account.
This private note will auto destruct after I access or open it.
After creating the private note, just give me the link to access it.
Here is the link: