Hello, and thank you for using this service.
Sorry you are having trouble. I will help you now.
Have you purchased, downloaded, and installed Adobe Illustrator?
I sent you an offer for remote services, as this would be the easiest and most effective way to solve this type of problem. Would you like remote services, so I could connect to your computer and fix for you while you watch and communicate with me?
If not, please let me know if there is any error or anything that happens when you click to run the illustrator. Also, are you clicking from an icon on the desktop, or from an icon after clicking on the start button?