Hello,I am the person that will be helping you today.
I question whether or not the video card being the culprit in your case. As long as you have the updated set of drivers on the computer, it shouldn't be a problem. The more likely option is that the configuration, setup, etc is to blame. May I start a secure remote assistance session with you so that I can better help you resolve this problem? When the remote session begins, a chat window will appear that we can use to communicate with each other.
I will be standing by, looking forward to your response.