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Josh
Josh, Computer Enthusiast
Category: Software
Satisfied Customers: 16050
Experience:  Software expert
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Initialization error in firefox with win 10....online and

Customer Question

initialization error in firefox with win 10....online and offline
JA: What kind of computer do you have?
Customer: hp pavillon
JA: Have you installed any updates recently?
Customer: for adobe?
JA: Anything else you want the software expert to know before I connect you?
Customer: no...
Submitted: 1 month ago.
Category: Software
Expert:  Viet - Computer Tech replied 1 month ago.

Hi,

I'm sorry about the issue. Do you mean the Firefox program is currently not working on your computer?

Please reply at the box below. Thank you,

Customer: replied 1 month ago.
it says it needs update,but i keep getting initializationn error
Customer: replied 1 month ago.
adobe flash player...
Expert:  Viet - Computer Tech replied 1 month ago.

Thank you. Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,

Customer: replied 1 month ago.
win 10... no, i don't want a remote session
Expert:  Viet - Computer Tech replied 1 month ago.

With remote support, you can see everything I do on the screen, and we have an A+ service rating at the Better Business Bureau website:

http://www.bbb.org/greater-san-francisco/business-reviews/professional-services-general/justanswer-in-san-francisco-ca-82403/

Remote support is quicker and easier for you as I will do all the troubleshooting steps for you. Otherwise, I will provide written instructions.

- If you close Firefox, then re-open it, does it work fine?

Please let me know your option; we guarantee our service. Please reply at the box below. Thank you,

Customer: replied 1 month ago.
adobe will still not update after restarting firefox...no, i do not not want a remote connection.
Expert:  Viet - Computer Tech replied 1 month ago.

Sorry. Have you tried to uninstall Adobe Flash Player, then update?

- Did you shut down / restart the computer when this issue first occurred?

Please let me know. Thank you,

Customer: replied 1 month ago.
i uninstalled, than updated ,same error...not sure when problem started
Expert:  Josh replied 1 month ago.

Hi!

I know that you mentioned that you uninstalled Adobe Flash but please follow the steps here: https://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html

There is an uninstaller program on the page along with additional steps to make sure the program is completely removed then you will need to restart your computer. After the restart, download Flash player again and see if it works.

If you can take a minute and use the rating system to rate our session as 3 stars or higher and press Submit so I am credited with helping you.