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Ask Chris Baxter Your Own Question

Chris Baxter
Chris Baxter, Programmer
Category: Software
Satisfied Customers: 243
Experience:  Java, iOS, VB.net, SQL, C+, C++, Obj C
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I have taken over some legacy RoboHelp files and am trying

Customer Question

I have taken over some legacy RoboHelp files and am trying to update them. In the past I have successfully Generated the files, but now it doen't work. I replaced some gifs with jpegs using drag and drop.
JA: What kind of computer do you have?
Customer: Windows, RoboHelp version 10
JA: Have you installed any updates recently?
Customer: no
JA: Anything else you want the software expert to know before I connect you?
Customer: I know very little about RoboHelp.
Submitted: 1 month ago.
Category: Software
Customer: replied 1 month ago.
How long do I wait for a reply?
Expert:  Kevin T replied 1 month ago.

How's it going.
Let me read of your question. Give me a minute.

Expert:  Kevin T replied 1 month ago.

Is this erroring out or not rendering correctly?

Customer: replied 1 month ago.
The files in !SSL!/WebHelp are not updated
Expert:  Chris Baxter replied 1 month ago.

Hello! The issue may be the same as version 9, if your pictures simply are not showing up where they are supposed to be. If this is the case, there are a few URLs (websites) I would like you to see....

First, the easy fix for such a problem may be as simple as a file-name:

http://iconlogic.blogs.com/weblog/2011/04/adobe-robohelp-reclaim-those-missing-images.html

You can also go to the ORIGINAL developers of the Robohelp program, and see what is now available after they sold the Robohelp brand to Adobe. They have released a program called Madcap Flare, that seamlessly imports your Robohelp legacy projects. It may be worth looking into, it is much easier to use than Robohelp is as well.

http://www.madcapsoftware.com/products/flare/your-robohelp-framemaker-replacement/converting-to-flare.aspx