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Quiksilver07070, Computer Support Specialist
Category: Software
Satisfied Customers: 793
Experience:  Install, Update, troubleshoot and remove all types of software
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I want to cancel my acct order, no, no, i;m with auto renew

Customer Question

i want to cancel my acct order
JA: Have you contacted anyone about your account?
Customer: no
JA: Have you installed any updates recently?
Customer: no
JA: Anything else you want the software expert to know before I connect you?
Customer: i;m with auto renew
Submitted: 7 months ago.
Category: Software
Expert:  Quiksilver07070 replied 7 months ago.

Hello, and Thank You for choosing
My name is ***** ***** I am reviewing your question now, please stand by for 1 or 2 minute for reply.

Expert:  Quiksilver07070 replied 7 months ago.

What account are you referring to?

I need the name of the company you want to cancel with.

Customer: replied 7 months ago.
Expert:  Quiksilver07070 replied 7 months ago.

okay, you want to cancel your account with Avast Anti Virus.


Avast does not offer or have an auto renewal service.

However, you can buy Avast from a REseller, who DOES offer auto renewal.

So, did you get a confirmation email when you purchased Avast?

You should have.....and its that email that we need to inspect for the auto renewal information.

Expert:  Quiksilver07070 replied 7 months ago.

can you find the email that was sent to you when you purchased Avast initially?

Its an electronic receipt of your purchase.

Do you have it?

If not, you will have to call your credit card company to put a STOP payment for any future charges.

I cant find the information for you, as I don't have access to your account information..

Expert:  Quiksilver07070 replied 7 months ago.

Hello....are you still with me here?

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