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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 528
Experience:  Computer Software Support specialist for more that 10 years
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At startup doted cicle rotates for awhile after putting in

Customer Question

at startup doted cicle rotates for awhile after putting in password ***** blinks off i can put in password ***** and over same problem if i shut down computer start back up put in password ***** opens up sometimes
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: hp pavilion dv7 windows 10 problem started after down load email not in synce either
JA: Have you installed any updates recently?
Customer: done so much lost track think i have
JA: Anything else you want the computer expert to know before I connect you?
Customer: is this going to cost money i already let somebody connect they just wanted more money
Submitted: 1 month ago.
Category: Software
Expert:  Martin replied 1 month ago.

Hello, how are you?

When did the problem start?

Customer: replied 1 month ago.
After down load of Windows 10 it got worse when I paid another expert 40 dollars and they just wanted more money
Expert:  Martin replied 1 month ago.

It might have been to connect to you remotely which may be necessary to get it fixed but is optional.

Are you contacting me from the affected computer or from another device?

Customer: replied 1 month ago.
No I already went through the bait and switch for more money close me out don't with draw any more money
Expert:  Martin replied 1 month ago.

That's okay, as I said it's completely optional.

Are you contacting me from the affected computer or from another device?