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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 528
Experience:  Computer Software Support specialist for more that 10 years
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I'm trying to install adobe acrobat DC on my second

Customer Question

I'm trying to install adobe acrobat DC on my second computer. It gets to 51% and tells me there is an error and to contact you.
JA: How much experience do you have with this particular machine?
Customer: It's new to me. It was owned by a friend who died and gave it to me. So I don't know much about it.
JA: Have you installed any updates recently?
Customer: Yes - but not the new operating system
JA: Anything else you want the software expert to know before I connect you?
Customer: No
Submitted: 1 month ago.
Category: Software
Expert:  Isaac Franklin replied 1 month ago.

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Expert:  Isaac Franklin replied 1 month ago.

To get started, I need to know what type of computer you are using, a Windows XP, Vista, Windows 7, Windows 8, Windows 10 or a Mac.

If its a Mac, please check the OSX version as follows, Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.

Is there an exact error message you get other than contact support?