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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 526
Experience:  Computer Software Support specialist for more that 10 years
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I recently purchased Dragon Version 13. I installed it and

Customer Question

I recently purchased Dragon Version 13. I installed it and just recently started to use it. It worked fine for a few days and then I could not get the red arrow to turn green so I could dictate. Why?
Robert X. Leeds
Epic Publishing.com
Submitted: 1 month ago.
Category: Software
Expert:  Martin replied 1 month ago.

Hello Robert, how are you?

Did it stop working on its own?

May I connect with you remotely so I can fix it for you?

Expert:  Martin replied 1 month ago.

Alternatively Robert what you can do is run a system restore to revert the settings that caused Dragon to stop working:

Press WindowsKey+R type rstrui and hit Enter

(WindowsKey can be found on the bottom left of the keyboard between Ctrl and Alt and usually has a flag-like icon on it)

Go next and see if you can choose one of the oldest Restore points, or select a date before the problem occurred.

Go Next and let the system restore run.

Let me know when you've completed the restore.

Martin