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Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.
Where did you purchase Norton from online or from a store.
yes i am there.
whats printed on both the disks i need to know the years
No i dont need the product key i would need to the info do you see anything which says year 2016 and the other disk 2017 on it.
then it fine its a 24 months Norton you have.
Follow these steps:
Uninstall the installed Norton from the computer and reboot it.
Once rebooted let me know we will install the first disk and then will need to create a Norton account online where we can see the year of subscription.