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Kevin T
Kevin T, IT Manager
Category: Software
Satisfied Customers: 496
Experience:  IT Manager at Wood Group PSN
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I have just downloaded OS 10.12 and Adobe Elements 13 and 15

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I have just downloaded OS 10.12 and Adobe Elements 13 and 15 are crashing when I try to print. I have upgraded printer. What is going on?

How's it going.
Let me read of your question. Give me a minute.

This would be the printer driver type. What the printer make and model?

Customer: replied 1 month ago.
Epson xp 600
Customer: replied 1 month ago.
Is this being worked on? How much longer?

Sorry give me 5 minutes

Could I connect and have a look remotely please?

Kevin T and 3 other Software Specialists are ready to help you
Customer: replied 1 month ago.
You are going to let me know what is going on before asking for a review?

Can you download and install TeamViewer remote access software please?

https://www.teamviewer.com/en/?pid=google.tv.teamviewer_mac_ex_sl1.s.us&gclid=CImGn9eB6M8CFVI2aQodqhwLSA

Customer: replied 1 month ago.
It is installed Do I need personal password?

No just come out of that.

I need the teamviwer ID and password ***** that the application automatically dialysis on the screen

Customer: replied 1 month ago.
928 365 774
mov464
Customer: replied 1 month ago.
928 365 774
Mqv464

Are you sure, it says incorrect?

Customer: replied 1 month ago.
928 365 774mqv464 sorry about the typo
Customer: replied 1 month ago.
OK now what?

Can you try again?

Also give me the new TV details.

Customer: replied 1 month ago.
TV?

TeamViewer, sorry.

Customer: replied 1 month ago.
Elements 15 crashed 2x again and TV details. I am sorry what details.

TeamViwer

Customer: replied 1 month ago.
I have no new details as it quit. the id and password ***** provided are the same

Give me 10 minutes please.

Customer: replied 1 month ago.
OK but text me on my phone if you need my input as I am leaving the computer

I an only reply on here? Sorry

Customer: replied 1 month ago.
I will be back in 10
Customer: replied 1 month ago.
back now

OK - I'm on another PC will be ready shortly.

Customer: replied 1 month ago.
It's been a while
Customer: replied 1 month ago.
It is now 9:55 pm est. have you given up. I will not pay for this. Sorry
Customer: replied 1 month ago.
T
Customer: replied 1 month ago.
I have been waiting and it is now 10:06. Are You still on the case. Or have you left without resolving it. I will not pay for this.

I am sorry, I had to go, can we arrange a time to look at this tomorrow? I'm in the US Central time.

Customer: replied 1 month ago.
I will be available between 3pm and 5 pm est

Ok - give me a shout back here

Customer: replied 1 month ago.
Ok. Just by logging on to the website?

Yes sir

Customer: replied 1 month ago.
Kevin--I am writing now to tell you I am bailing from this process. I have checked online and see that OS10.12 users and Adobe have problems (of which it seems printing is one) which Adobe has not yet corrected. I may check for an Apple photoshop solution. In the meantime, I have uninstalled the trial Elements 15 and am using Elements 13 which I have had for years. I have found a workaround by saving the files to pdf which fits my printing needs for the moment. Thanks for your efforts. Wendy

Ok no problem wendy