Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.
To get started, I need to know what type of computer you are using, a Windows XP, Vista, Windows 7, Windows 8, Windows 10 or a Mac.If its a Mac, please check the OSX version as follows, Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.
Is Cookie Crush on a website you are accessing or an actual program you have downloaded on your
computer that is crashing? How do you access it?
I am not sure what you are referring to or answering to with 'ok'? I have only sent a greeting and one
message with questions. Please answer the questions to continue.
This is a remote session offer. I can try to log in and give you directions to connect to me
so i can navigate through your computer with you while we chat instantly back and forth in the
remote program to try and see what you do not understand how to fix.
This is the easiest way for me to fix it without my 'tech' work on your part.
Please advise what you would like to do and if you want connection steps after the offer?