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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 504
Experience:  Computer Software Support specialist for more that 10 years
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Trying to work with chromecast for first time, casting isn't

Customer Question

trying to work with chromecast for first time, casting isn't working
JA: What kind of computer do you have?
Customer: toshiba laptop
JA: Have you installed any updates recently?
Customer: yes 2 were installed before i got ready to cast screens on laptop
JA: Anything else you want the computer expert to know before I connect you?
Customer: i got the chrome cast to connect to my wifi, but i'm not sure if still is??
Submitted: 8 days ago.
Category: Software
Expert:  Wes replied 8 days ago.

Hi there, my name is ***** ***** I will be assisting you today.

Expert:  Wes replied 8 days ago.

1. On your laptop are you connected to your home network via wifi or via an ethernet cable? 2. Does the chromecast work with your smartphone (if you have one)?

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