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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 528
Experience:  Computer Software Support specialist for more that 10 years
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I just purchase Norton's security premium. I can't seem to

Customer Question

Hi I just purchase Norton's security premium. I can't seem to download. What's wrong?
JA: What kind of computer do you have?
Customer: lenovo
JA: Have you installed any updates recently?
Customer: yes, Norton's
JA: Anything else you want the software expert to know before I connect you?
Customer: unsure
Submitted: 1 month ago.
Category: Software
Expert:  Viet - Computer Tech replied 1 month ago.

Hi,

I'm sorry about the issue. Is there any error or message when downloading / installing Norton?

Did you receive an email order confirmation?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,

Expert:  Viet - Computer Tech replied 1 month ago.

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,