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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 593
Experience:  Computer Software Support specialist for more that 10 years
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I get a message on my i-pad that e-mail cannot be

Customer Question

I get a message on my i-pad that e-mail cannot be transferred to trash. I go through the messages and think I have deleted the e-mail and the next time I open the i-pad the supposed e-mail is still in memory, currently over 1200! I have sought help on line and tried to get the situation fixed to no avail. I never had this problem for years and can only assume that it is due to an update of the operating system.
Submitted: 8 months ago.
Category: Software
Expert:  Isaac Franklin replied 8 months ago.

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Expert:  Isaac Franklin replied 8 months ago.

What operating system are you running on for ipad?

What does the email end with? @gmail, yahoo, outlook etc?

How are you accessing that email? Thru the mail client or going to a web browser on the ipad?

Expert:  Isaac Franklin replied 8 months ago.

What operating system are you running on for ipad?

What does the email end with? @gmail, yahoo, outlook etc?

How are you accessing that email? Thru the mail client or going to a web browser on the ipad?

Customer: replied 8 months ago.
What do I do now?
Expert:  Isaac Franklin replied 8 months ago.

You are on an ipad. You cannot remotely connect to an ipad unless we remote into a computer,

hook up the ipad and go from there.

What operating system are you running on for ipad?

What does the email end with? @gmail, yahoo, outlook etc?

How are you accessing that email? Thru the mail client or going to a web browser on the ipad?

Expert:  Isaac Franklin replied 8 months ago.

You are on an ipad. You cannot remotely connect to an ipad unless we remote into a computer,

hook up the ipad and go from there.

What operating system are you running on for ipad?

What does the email end with? @gmail, yahoo, outlook etc?

How are you accessing that email? Thru the mail client or going to a web browser on the ipad?