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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 538
Experience:  Computer Software Support specialist for more that 10 years
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All my online searches go through nortonsafesearch which is

Customer Question

all my online searches go through nortonsafesearch which is not responding and i cannot get online
JA: What kind of computer do you have?
Customer: laptop Dell latitude
JA: Have you installed any updates recently?
Customer: YES
JA: Anything else you want the computer expert to know before I connect you?
Customer: No
Submitted: 3 months ago.
Category: Software
Expert:  John replied 3 months ago.

Hello and welcome to justanswer. My name is***** will be assisting you today. I am sorry to hear that you are having such trouble. I will try my best to help you.

Expert:  John replied 3 months ago.

Please provide the following details.

Which web browser are you using (Internet explorer, Edge, Mozilla Firefox, Google Chrome)?

Which version of windows is installed in the PC (Windows Vista, Windows 7, windows 8, Windows 10 )?

Sincerely,
John

Expert:  John replied 3 months ago.

Checking to see whether you still need help.

Note: - Please reply using the box below

Sincerely,

John

Expert:  Jason Jones replied 3 months ago.

Hello,
I am the person that will be helping you today.

May I start a secure remote assistance session with you so that I can better help you resolve this problem? When the remote session begins, a chat window will appear that we can use to communicate with each other.

Please, send your reply below in the box. After you type your message, click the Send button.

Thank you,
Jason