Hi Jack, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Are you using Windows Vista, 7, 8 or 10?
Also, do you still have older versions of PSE installed right now besides the PSE 15?Please let me know by replying to me here so that I can help you further.
Thank you for writing back with that information. Have you tried to remove PSE 14 then remove PSE 15, then reinstall PSE 15 only?
Thank you for your request for Secure Remote Assistance. I tried to accept it but there was an error from your end.
I will try accepting your request again in a little while to see if the error is gone,
If I cannot see your request again, I will send you the same offer where you can accept it from your end and see if the error is gone.
I just sent you the formal offer for Secure Remote Assistance. Please accept it to start a remote session.