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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 595
Experience:  Computer Software Support specialist for more that 10 years
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I have Dragon V15 download. The software initially worked

Customer Question

I have Dragon V15 download. The software initially worked fine. Due to some computer problems, I tried to re-install the software but get an error message that says TOO_MANY_DL_ATTEMPTS. I need to get my software re installed. Suggestions please.
JA: Just to clarify, how often have you been getting this particular message?
Customer: Only when I try to re load it.
JA: Have you installed any updates recently?
Customer: no
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 8 months ago.
Category: Software
Expert:  Jason Jones replied 8 months ago.

Hello,
I am the person that will be helping you today.

May I start a secure remote assistance session with you so that I can better help you resolve this problem? When the remote session begins, a chat window will appear that we can use to communicate with each other.

Please, send your reply below in the box. After you type your message, click the Send button.

Thank you,
Jason

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