Hi , Welcome to Justanswer.com .
It will be better and quick if I can access your computer remotely to fix the problem ..
To do that please follow the below steps
1)Please open the below link URL in browser
2)Then click on I agree button at the bottom of the page .
3)After that click on Download link to download a file and run it
Yes on computer only we will do this no need of smart phone .
Have you tried restarting the computer and try again to send email in Acrobar XI ?
You can open the link in remote computer and we can try there .
You no need to login .
Just open the below URL in the remote machine so that I can join remotely .
It seems that the there is a compatibility issue with outlook and Adobe acrobat .
I am running out of ideas .
I will opt out and let other experts to help you .
Hello! My name is*****I am a certified computer professional who will assist you.It looks like the previous Expert is not available any more. I can continue assisting you.Please tell me if you still require assistance with the Acrobat Pro XI and Microsoft Outlook 2003 issue?I am awaiting your reply.Thanks,IT Miro
I can only see that the previous Expert attempted to connect with you remotely. Was a remote session established?
Well, I do have experience with these kind of issues - that is why I replied to you; however, I cannot just provide a straight answer to you since there could be several possible causes of the problem. Also, the previous didn't leave any notes as to what have been tried so far.
I can provide you several suggestions using this chat mode, but if all failed, I will need to check the issue using a secure remote assistance.
Sure. Here are the instructions on how to establish a secure remote assistance:Please click on the link below to download a secure remote assistance program.http://www.justanswer.com/remotedesktop/join.aspx?Session=b70adfc5-02c3-49be-89fd-39426355c9d9When a new web page opens, click on the green "I Agree" button, and run the downloaded file (named Elsinore.ScreenConnect.Client) by double-clicking it. Permit the connection if asked so that I can connect. We will then be able to chat as well.In case the link doesn't work for you, let me know.
Sure. Here it is:
OK, no problem.
Lovely Windows updates! :)
When ready, you can send me a new reply here and I will be notified.
With Windows 10 you never know when new updates are ready to install and when new updates will be released. Restart the computer and wait for all the updates to install.
It is probably the Windows 10 Anniversary update which is quite big and it indeed requires several restarts to complete. While it is installing, you can read about it on this link:
Have all the Windows updates finish installing yet?
Do you see a black screen with only wheels spinning?
That's not good. You are not the first one with that problem. There is something wrong with recent Windows 10 updates. They caused many issues to people's computers running Windows 10 - some of them end up to be unbootable.
Black screen with only wheels spinning means the computer stuck in installing the updates. It won't stop, so you can just end it by forcefully shutting the computer down. Press and hold down the power button for about 5 seconds to shut down the computer.
After that, power it back on and it should boot normally.
In case it is still the same after forcefully shutting the computer down and starting it again, you will need to un-plug all connected peripherals, such as keyboard, mouse, printer, etc. Restart it and it should boot normally or at least give you progress percentage.
See other people's frustration on the same problem:
The download was done earlier, when you could still use the computer. Windows 10 then restarted the computer and used the downloaded files stored on the hard drive to install the updates before booting Windows 10, so it is perfectly safe to unplug your USB wireless card, as well as any other peripheral device currently connected to the computer.