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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 504
Experience:  Computer Software Support specialist for more that 10 years
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Book purchases are no longer downloading to any of my 3

Customer Question

Book purchases are no longer downloading to any of my 3 kindles. Purchases are confirmed but do not download. When I try to purchase again the message is sometimes that I already own the item. Other times it allows me to purchase again but still does not download. Samples are still being downloaded no problem so I thought it could be a payment problem, but my credit card is paid up.
Submitted: 9 days ago.
Category: Software
Expert:  Michelle replied 9 days ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

Expert:  Michelle replied 9 days ago.

I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

how old is the kindle let me know the model number.