Hi. My name is***** you for your question and the opportunity to assist. This could be an issue
with Skype software if trying to connect with different releases of the software. Open Skype (on PC),
you don't even need to sign in, click Help>>Check for Updates and have the person you are trying to connect
with do the same. Then try to connect once you are both using the same software version.
I've seen Skype fail when different versions are in use. Are you getting a specific error message?
Since you're able to make calls except to this other party you may want to have them try this first:
Quit Skype or use Windows Task Manager to kill any Skype.exe process. Go to Windows Start and in the Search/Run box type %appdata% and then press Enter or click the OK button. The Windows File Explorer will pop up. There locate a folder named “Skype”. Rename this folder to something different, e.g. Skype_old.
Go to Windows Start and in the Search/Run box type %temp% and then press Enter or click the OK button. Delete
everything in the temp folder. Some of the files may be in use and can't be deleted. It's OK to leave them.
If needed, you will still be able to re-establish your call and chat history. All data is still saved in the Skype_old folder
Hi Tom. Any success getting connected?
Thanks Tom. I'll open your question up to the other category experts. Maybe one of them has a
way to fix it on all your devices.
Make a new Skype account here
And as a test, sign in with this one and connect with your friend.
Make a call and tell me if that works Tom.