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IT Miro
IT Miro, Computer Scientist
Category: Software
Satisfied Customers: 2937
Experience:  Bachelor's Degree in Information Technology, Microsoft Certified Professional
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I received an email that SKYPE was not able to renew my

Customer Question

I received an email that SKYPE was not able to renew my annual subscription
JA: Just to clarify, what email service provider are you using?
Customer: My email address is "*****@******.***.I wanted to tell you that I received a new credit card with new numbers and that was the reason the renewal attempt by skype was unsuccessful. So tell me what I can do to suscrible to skype service.
JA: Have you installed any updates recently?
Customer: no
JA: Anything else you want the computer expert to know before I connect you?
Customer: not that I can think of right now
Submitted: 1 month ago.
Category: Software
Expert:  IT Miro replied 1 month ago.

Hello! My name is*****
I am a certified computer professional who will assist you.

Expert:  IT Miro replied 1 month ago.

Here are the instructions on how you can update your credit card information so that you can subscribe to Skype again:

1. First, open a web browser and sign in to your Skype account by going to this web address:

https://secure.skype.com/account/

2. Once signed in, scroll down to the Billing and payments section

3. There click on Billing information

4. If there are no changes to your billing address information, and you just want to update the credit card information, click on Stored payment details at the top

5. There you can add, remove and edit the existing payment information (credit card number)

6. Once done, you can activate the Skype subscription again. Check the Skype special offers by going to this web address:

http://www.skype.com/go/special-offers/

7. Activate the subscription that best suits your needs and you are good to go

In case you encountered a problem with updating your credit card information or with re-activating the Skype subscription, let me know and I will assist you further.

Best regards,

IT Miro

Expert:  IT Miro replied 1 month ago.

Hello again!

I am following up with you to see if you require further assistance. Let me know by sending me a reply below.

If you don't require further assistance, please take a moment to rate my assistance by clicking on the stars located in the upper right corner of the page.

Thanks,
IT Miro

Expert:  IT Miro replied 1 month ago.

Hello!

Let me know if you were able to receive my messages.