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Okay, so what happened was.....when you installed the Trial version of 14......it overwrote to the directory where 10 was stored.
Unfortunatley, that corrupted the 10 files.
So.....you have to Uninstall 10, and then REinstall it.
Or, if its an option......try to REPAIR the 10 install.
Go into your Prgrams and Features (in the Control Panel) and see if you can repair the 10 program.
Select it, and up at the top you should see Uninstall and/or Repair.
Or, the Uninstall program might have a repair tool.
How did you initially install 10 on this computer?
Did you have the discs?
Did you buy it online, and then install it from a file?
You havent paid anything yet.
only when you accept my answer, and rate me 3 or more stars does a payment go thru.
So, at this point no charges were made......only a charge hold......pending charge.
Atleast thats how i see it on my end.
But if you want exact details you would have to contact customer service
No John, unless you pay for the premium service that involves a phone call, I will not call you.
This website works in a VERY specific way, and I am not allowed to call just because you asked.....this is a PAY for SERVICE type of thing.
If you would like me to make a premium service request that you can accept (which is a payment)....THEN I can call you.
I am NOT customer service.......I am a Expert......I cant discuss your account or charges.
I do NOT have access to your account information....ONLY customer service does.
All i can tell y ou at this point, is that YOU have NOT accepted my Answer.....therefore....you have NOT been charged.
If you see charges on your Credit card.....then call customer service.
Hello! My name is*****I am a certified computer professional who will assist you.It looks like the previous Expert is not available any more. I can continue assisting you.Please tell me if you still require assistance with the Photoshop Elements 10 issue?I am awaiting your reply.Thanks,IT Miro
Hello again!I am following up with you to see if you require further assistance. Let me know by sending me a reply below.Thanks,IT Miro
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