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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 528
Experience:  Computer Software Support specialist for more that 10 years
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My serial number "became" no longer valid. I can uninstall

Customer Question

My serial number "became" no longer valid. I can uninstall programs, reinstall, enter serial number (shows as valid), open Photoshop, use it once, close it, reopen it, and then I get the same message: Invalid serial number. It's part of Creative Suite CS4. Applies to all programs in suite but I only use Photoshop. I already tried changing the date/time on my computer to another year, etc. That did not work. I have Windows 10.
Submitted: 1 month ago.
Category: Software
Expert:  Kevin T replied 1 month ago.

How's it going.
Let me read of your question. Give me a minute.

Expert:  Kevin T replied 1 month ago.

Does this reset each time?

Customer: replied 1 month ago.
every time I reinstall, it works ok until I close the program and reopen it. Then it says my serial number is ***** and enter a new one. I'm stuck.
Customer: replied 1 month ago.
This just started today. Worked fine for years previously. And the last time I used Photoshop was a week ago or so. Worked fine.
Expert:  Kevin T replied 1 month ago.

I see - it seems their are a few steps we can try. I see you have tried a few already.

Would you like me to list them? I could connect If you like and perform this for you.

Customer: replied 1 month ago.
ok, you do it
Customer: replied 1 month ago.
I have to reinstall Photoshop first, though
Expert:  Kevin T replied 1 month ago.

No problem. Just accept the request when you are ready.

Customer: replied 1 month ago.
I have to close my browser though
Expert:  Kevin T replied 1 month ago.

If you accept we can generate the connection before you have to do that.

Customer: replied 1 month ago.
just keeps processing my PayPal payment...
Customer: replied 1 month ago.
I have a PayPal receipt
Customer: replied 1 month ago.
Oh, is the remote service an additional amount?
Expert:  Kevin T replied 1 month ago.

Yes - I can speak you through If you do not want to go down this route.

Customer: replied 1 month ago.
Hi Kevin are you still there
Expert:  Kevin T replied 1 month ago.

Yes I am