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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 528
Experience:  Computer Software Support specialist for more that 10 years
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I have a windows 7 desktop that will not install windows

Customer Question

Good evening,
I have a windows 7 desktop that will not install windows updates. I have quite a few that I need to do and they are not installing. There are no error messages is just stays at 0.00%.
Submitted: 2 months ago.
Category: Software
Expert:  Cody replied 2 months ago.

Hello. My name is ***** ***** I will be assisting you today.

Expert:  Cody replied 2 months ago.

Can I remotely connect to your computer, so I can troubleshoot this issue with you?

Customer: replied 2 months ago.

I am not looking for remote session at this point. Are there any suggestions you may have?

Expert:  Cody replied 2 months ago.

Download this program, and open the repairs tab and only select repair Windows updates

http://www.majorgeeks.com/files/details/tweaking_com_windows_repair.html

Customer: replied 2 months ago.

Thank you. I did as you said and now its just saying that it is checking for updates and is frozen there. It also has seemed to delete all past check and install for updates as it just says never. Is that normal with this?

Expert:  Cody replied 2 months ago.

It may take awhile for checking

Yes it will clear out the past history

Customer: replied 2 months ago.

How long does this take approximately? Nothing happening as of yet

Expert:  Cody replied 1 month ago.

could take up to 1 hour

Customer: replied 1 month ago.

It's still just saying checking for updates and not finding any.

Expert:  Cody replied 1 month ago.

download and manually install this update https://support.microsoft.com/en-us/kb/3102810