Hello. My name is ***** ***** I will be assisting you today.
Can I remotely connect to your computer, so I can troubleshoot this issue with you?
I am not looking for remote session at this point. Are there any suggestions you may have?
Download this program, and open the repairs tab and only select repair Windows updates
Thank you. I did as you said and now its just saying that it is checking for updates and is frozen there. It also has seemed to delete all past check and install for updates as it just says never. Is that normal with this?
It may take awhile for checking
Yes it will clear out the past history
How long does this take approximately? Nothing happening as of yet
could take up to 1 hour
It's still just saying checking for updates and not finding any.
download and manually install this update https://support.microsoft.com/en-us/kb/3102810