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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 555
Experience:  Computer Software Support specialist for more that 10 years
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Why my mpeg movies m2v get loaded to encore as untranscoded?

Customer Question

why my mpeg movies m2v get loaded to encore as untranscoded? I need it to be dom't transcode.
Submitted: 4 months ago.
Category: Software
Expert:  Seth Merrick explains replied 4 months ago.

hi meg,

thanks for contacting justanswer!

i'm seth, a technology expert, and i'll be glad to work through this with you.

Customer: replied 4 months ago.
Ok
Expert:  Seth Merrick explains replied 4 months ago.

what else have you already tried?

any suggestions you've found online, or other steps you've taken (such as changing the configuration in encore)?

Customer: replied 4 months ago.
When I load exported as mpeg2-DVD movies from premiere sc4 to encore, I get m2v as untranscoded.
When I build for DVD I get message transcoded failed.
Customer: replied 4 months ago.
It used to work and the m2v movie would load with DVD transcode "don't transcoded"
Expert:  Seth Merrick explains replied 4 months ago.

thanks so much!

more questions -- just to confirm: what, ultimately, are you wanting to have happen with these m2v files?

i mean, what are you wanting to have happen?

is it that you:

1) have m2v video files, in digital format only (no hard copies); and

2) you want to burn them to DVD so they can get played on a regular DVD player?

just wanting to ensure i fully unerstand what your end goal is in working with encore.

Customer: replied 4 months ago.
I use encore to burn movies on DVD
Expert:  Seth Merrick explains replied 4 months ago.

got it, ok.

Q: can you give me a screenshot of the error msg?

Customer: replied 4 months ago.
It didn't work.I have deleted the project as I was starting allover. I would have to put it together again. but the message was "encoded failed". after searching the web the only clue I got is that the mpeg loads as "untranscoded"
Customer: replied 4 months ago.
I checked my older projects that would burn to DVD and the mpeg loaded as "don't trancsode". I belive that is the problem. I don't know what got changed that it doesn't work anymore.
Expert:  Seth Merrick explains replied 4 months ago.

oh dear, okay.

Q1: what are the exact versions of adobe premiere (i know you said sc4, but i'm wanting to know the exact version#) and of encore that you're using?
Q2: have you checked for adobe software updates? sometimes there are bugs patches available, if this is a known issue.

Expert:  Seth Merrick explains replied 4 months ago.

and, forgive me, i'm a little unclear:

a) do you *want* it to be transcoded,

or

b)do you want it to be *not* transcoded?

or

c) do you not care which, just as long as it works?

Customer: replied 4 months ago.
This used to work few months ago. It is not a update problem.
Customer: replied 4 months ago.
I want it to work. The message in encore has to say don't transcode.
Expert:  Seth Merrick explains replied 4 months ago.

i hear you -- completely understand.

and, it's just that i've worked in software tech support long enough to know that really strange, ridiculous things can cause issues, and checking for updates is always a good base to make sure is covered. for instance, i've run across issues where config settings get "stuck" a certain way, out of nowhere, and need a bugpatch to fix it.

so, i think it's worth running the adobe updater (if you haven't recently) just to be on the safe side.

and-- to better assist you-- i would like to have the exact version#, from the Help -> About menus, if you can.

Expert:  Seth Merrick explains replied 4 months ago.

thanks so much for your patience and forbearance, meg -- i know this is a bit frustrating.

Customer: replied 4 months ago.
CS4 version 4
Expert:  Seth Merrick explains replied 4 months ago.

thank you so very much.

Q: i'm wondering... where did the *original* video files come from?

you said that you're exporting them out of premeire.... but where did they come from before that?

Customer: replied 4 months ago.
from my camera
Expert:  Seth Merrick explains replied 4 months ago.

q1: is it the exact same camera you used for recording the older files that did work?

q2: has anything at all changed -- with your camera -- between these latest video files, vs the earlier ones that worked?

any software upgrades, or changes you made (no matter how trivial) to any of the camera's settings/config?

Customer: replied 4 months ago.
exactly the same and nothing changed
Expert:  Seth Merrick explains replied 4 months ago.

thanks meg.

i'd figured you had already thought of this, but i had to cover all the bases to be sure.

Expert:  Seth Merrick explains replied 4 months ago.

how long ago did you start the project (before you deleted it)? how long would it take you to recreate it again?

i'm not asking you to start now; just wanting an estimate.

Customer: replied 4 months ago.
yesterday
probably 30 minutes.
I think the files are being exported wrongly or somehow the settings changed.
Expert:  Seth Merrick explains replied 4 months ago.

and, most basic of all questions:
have you tried completely powering off both your camera, and the computer, cold shut down... and then booting both back up again, and trying again with copying the files from scratch?

Expert:  Seth Merrick explains replied 4 months ago.

yes- i agree; it sounds like either there's some corruption happening, and/or the settings were changed somewhere.

Customer: replied 4 months ago.
Expert:  Seth Merrick explains replied 4 months ago.

okay.

1) another thing we can check is the exact properties of the new m2v files, and compare those side-by-side against the attributes of the old *original* m2v files (if you still have them / kept the raw source?)'

.... that way we can ensure that the encodings and formats are identical (or not).

then if that checks out, i'd suggest we move on to the next step.

actually:

Q: what format does your camera save them in? is it m2v, or is that something that gets converted later?

2) if you can locate a "backup configuration / preferences" in premeire, that would be good...

... and then we could attempt to delete / reset the config settings to default.

3) ... and then do the same thing with encore.

4) if none of the above works, and we can't find anything else to try, then we can look at doing a "purge" uninstall/removal of encore & premeire, and reinstalling from scratch.... i realize this can take hours to do, so i'd rather save it as a last resort.

Expert:  Seth Merrick explains replied 4 months ago.

basically i am wanting to:

1) do a side-by-side comparison, at every step of the way, to see if we can narrow down where/whether any differences may've happened between the two (old and new) sets of files.

2) if we can't find anything mis-matching there,

then we could either:

a) look through the settings/preferences, and the pre-set templates being used, in both programs.... to see if we can find the culprit...

or...

b) start resetting everything to its default/factory settings, and going from there.

resetting your camera to its default/factory settings is probably not a bad idea, as well (as long asyou make sure everything's completely backed up first, obv.)

Customer: replied 4 months ago.
It has been reinstalled on brand new computer.
Expert:  Seth Merrick explains replied 4 months ago.

oh. did the problem begin before, or after, installation on the new computer?

Expert:  Seth Merrick explains replied 4 months ago.

again, just needing to be totally clear.

Customer: replied 4 months ago.
It was the same on old computer. I thought maybe old computer was too slow.
Expert:  Seth Merrick explains replied 4 months ago.

i see. thanks.

what process did you use to install on the new computer?

same DVDs as originally went on the old computer, same license code and everything?

Expert:  Seth Merrick explains replied 4 months ago.

*adobe software install dvds, i mean

Customer: replied 4 months ago.
it is not computer problem
i have just exported old movie and it is showing correctly.
Expert:  Seth Merrick explains replied 4 months ago.

also, is this copy of adobe legal or pirated? (i'm not planning to tell)

Expert:  Seth Merrick explains replied 4 months ago.

okay, awesome -- thanks.

Customer: replied 4 months ago.
this is not going right direction. this is a setting problem.
I need somebody with more knowledge about premiere
Thank you
Expert:  Seth Merrick explains replied 4 months ago.

another question:

since the problem began, have you tried taking *even more* new videos with your camera and doing the same thing, to see if the problem recurs?

or is it just this one set of videos?

Expert:  Seth Merrick explains replied 4 months ago.

one other thought:

if you haven't tried already, then calling Adobe Support and seeing if they will help you is also a good shot, since they're subject matter experts.

as well, the forums are a good approach.

---

OK- i completely understand.

i will opt out of this question, and open it up for another Expert who will hopefully have more knowledge of Encore and Premiere settings.

Expert:  Seth Merrick explains replied 4 months ago.

OK- last thing:

i found these pages, with a ton of troubleshooting steps:

http://help.adobe.com/en_US/encore/cs/using/WS30F202DE-20AC-4f7e-829F-8CB530EFF97E.html

and

https://helpx.adobe.com/premiere-pro/kb/troubleshoot-video-files-premiere-pro.html

...

one of the suggestions out of these pages:

* try using a different app (not premiere) to do the encoding/transcoding. one they suggest that is free (mac and windows) :

http://www.squared5.com/

... so, if it is a problem in premiere, then you could try working around it, by doing the transcode work in mpeg streamclip (at the squared5 site) instead... and then seeing if encore is happier with it.

Expert:  Seth Merrick explains replied 4 months ago.

from what i understand, the m2v files (mpeg-2) definitely need to be transcoded,

before they will work in adobe encore to export to dvd format

(i assume you already know this, but am stating it for the record).