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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 554
Experience:  Computer Software Support specialist for more that 10 years
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Several days ago Dell Support reset my Windows 10 computer.

Customer Question

Several days ago Dell Support reset my Windows 10 computer. PS Elements 12 was restored, though without photos. We were able to get the photos back into Elements 12 but the tags are all missing. I have a Crashplan backup and a hard drive backup, both of which show that the Elements 12 folder is empty.
What am I doing wrong trying to get my tags back?
Submitted: 4 months ago.
Category: Software
Expert:  Kevin T replied 4 months ago.

How's it going.
Let me read of your question. Give me a minute.

Expert:  Kevin T replied 4 months ago.

The tags are restored in your profile folder. Do you know If this was backed up?