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Try this below.
Try to reset all Skype settings.
Quit Skype or use Windows Task Manager to kill any Skype.exe process. Go to Windows Start and in the Search/Run box type %appdata% and then press Enter or click the OK button. The Windows File Explorer will pop up. There locate a folder named “Skype”. Rename this folder to something different, e.g. Skype_old.
If you are on the latest Skype 6.5/6.6/6.7/6.9/6.10/6.11 version, then do also this:
Go to Windows Start and in the Search/Run box type %temp%\skype and then press Enter or click the OK button. Delete the DbTemp folder.
N.B. If needed, you will still be able to re-establish your call and chat history. All data is still saved in the Skype_old folder.
Let me know if this doesn't work for and we can try something else.