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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 528
Experience:  Computer Software Support specialist for more that 10 years
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Since yesterday Skype desktop does not send/receive

Customer Question

Since yesterday Skype desktop does not send/receive messages, or allow status change.
See screenshot. (microsoft's blue waiting circle of death)
I have tried rebooting computer, and reinstalling Skype.
Submitted: 2 months ago.
Category: Software
Expert:  Jason Fenoglio replied 2 months ago.

Hello, my name is ***** ***** I will do my best to assist you. Give me a few minutes to look over your question and I will respond shortly.

Expert:  Jason Fenoglio replied 2 months ago.

Try this below.

Try to reset all Skype settings.

Quit Skype or use Windows Task Manager to kill any Skype.exe process. Go to Windows Start and in the Search/Run box type %appdata% and then press Enter or click the OK button. The Windows File Explorer will pop up. There locate a folder named “Skype”. Rename this folder to something different, e.g. Skype_old.

If you are on the latest Skype 6.5/6.6/6.7/6.9/6.10/6.11 version, then do also this:

Go to Windows Start and in the Search/Run box type %temp%\skype and then press Enter or click the OK button. Delete the DbTemp folder.

Restart Skype.

N.B. If needed, you will still be able to re-establish your call and chat history. All data is still saved in the Skype_old folder.

Expert:  Jason Fenoglio replied 2 months ago.

Let me know if this doesn't work for and we can try something else.

Customer: replied 1 month ago.
Those steps did not work.
The status icon next to my profile picture just keeps grinding, and I can't send messages.
(is it possible the newest version of skype doesn't like my privacy settings? or is it something else?)
Customer: replied 1 month ago.
are you still there?
Customer: replied 29 days ago.
MODERATOR,
Expert has left. Please assign to a new expert.
Customer: replied 22 days ago.
Hello?