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Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.
In order to help you, I need to know what operating system you have on your device. Windows Vista, Windows 7, 8.1, 10, or do you have a Mac?
You have to go to change your password/recover on your desktop:
If you still have access to your email associated with your itunes account,
this shouldnt be an issue or much troubleshooting for you to follow.
Please review the article below and let me know if you get stuck.
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