How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Isaac Franklin Your Own Question

Isaac Franklin
Isaac Franklin, Computer Hardware Engineer
Category: Software
Satisfied Customers: 326
Experience:  Technical Support Coach at Liberty Tax Service
Type Your Software Question Here...
Isaac Franklin is online now
A new question is answered every 9 seconds

MY I Pad was stolen. I located it in California. The thieth

Customer Question

MY I Pad was stolen. I located it in California. The thieth changed the password ***** it was not accepted. When I open I tunes on my desk top my password ***** not work. Can you help me .
Submitted: 18 days ago.
Category: Software
Expert:  Isaac Franklin replied 18 days ago.

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Expert:  Isaac Franklin replied 18 days ago.

In order to help you, I need to know what operating system you have on your device. Windows Vista, Windows 7, 8.1, 10, or do you have a Mac?

You have to go to change your password/recover on your desktop:

If you still have access to your email associated with your itunes account,

this shouldnt be an issue or much troubleshooting for you to follow.

Please review the article below and let me know if you get stuck.

If you are satisfied with the help I have provided, please remember to click and submit a 5 star rating on this page. Your feedback is important as it is the only way I am credited for assisting you. Thank you.