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Jess M.
Jess M., Computer Support Specialist
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Experience:  Computer Software Support specialist for more that 10 years
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Running windows 7 pro. attempting to move file from usb

Customer Question

running windows 7 pro. attempting to move file from usb flash drive to desktop. error - file access denied / you need permission to perform the action.
what to do ?
thanks
Submitted: 6 months ago.
Category: Software
Expert:  Mr.Med replied 6 months ago.

Hi, I'm Mr.med. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Mr.Med replied 6 months ago.

1-Try to log in to Windows with administrator account.

2-Locate the file you want to move to your Desktop.

3-Right-click the file, From the context menu, click Properties.

4-On the opened file’s properties box, go to the Security tab.

5-Click Advanced button from the bottom.

6-On the opened box, go to Owner tab.

7-click Edit button from the bottom.
8-Once done, click to selectyour user account from the Change owner to list.

9-From the bottom of the box, check the Replace owner on subcontainers and objects checkbox.

10-Click OK button and accept all the confirmations that are displayed thereafter to continue with the process.

Note :you can also click Other users or groups button to make any other user or group the owner of the selected folder.

11-Wait till the Windows completes the process.

Let me know the results please

Thank you

Customer: replied 6 months ago.
would that be total fee of $39, or plus $30 for a total of $ 69 ?
Expert:  Mr.Med replied 6 months ago.

You are referring to the automated offer from our system. I am sorry for any confusion.

Please try the steps I wrote and let me know the results

Thank you

Customer: replied 6 months ago.
there is no security tab. also, flash contains several types of files and i tried each type with same results.
Expert:  Mr.Med replied 6 months ago.

Would you like me to set up a remote session (NO extra charge), which will allow me to connect directly to your screen and assist you quickly with this issue?

Customer: replied 6 months ago.
Expert:  Mr.Med replied 6 months ago.

Please open up the following link: http://www.justanswer.com/remotedesktop/join.aspx?Session=ac47e403-81fd-4d29-9888-e3bd5c742db4

Join the session, then a remote file will be downloaded.

OPEN/RUN the remote file from your downloads (press CTRL + J to open up the Downloads window).
PS - If we are not connected in five minutes, please reply back to me below.

Customer: replied 6 months ago.
files trying to move to desktop are
f:Lords prayer rg wheat a.mp3
f:Lords prayer rg wheat b.mp3
f:Lords prayer rg wheat c.mp3f and g files are not accessible. seems this is a system setting rather than a file security setting.seems that all files on f and g are not accessible. this seems
Expert:  Mr.Med replied 6 months ago.

Ok, Please open up the following link: http://www.justanswer.com/remotedesktop/join.aspx?Session=ac47e403-81fd-4d29-9888-e3bd5c742db4

Join the session, then a remote file will be downloaded.

OPEN/RUN the remote file from your downloads (press CTRL + J to open up the Downloads window).
PS - If we are not connected in five minutes, please reply back to me below.

Expert:  Cody replied 6 months ago.

Are you still needing help with this?

Expert:  Cody replied 6 months ago.

let me know if you need help still

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