Hi, I'm Mr.med. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.
1-Try to log in to Windows with administrator account.
2-Locate the file you want to move to your Desktop.
3-Right-click the file, From the context menu, click Properties.
4-On the opened file’s properties box, go to the Security tab.
5-Click Advanced button from the bottom.
6-On the opened box, go to Owner tab.
7-click Edit button from the bottom.8-Once done, click to selectyour user account from the Change owner to list.
9-From the bottom of the box, check the Replace owner on subcontainers and objects checkbox.
10-Click OK button and accept all the confirmations that are displayed thereafter to continue with the process.
Note :you can also click Other users or groups button to make any other user or group the owner of the selected folder.
11-Wait till the Windows completes the process.
Let me know the results please
You are referring to the automated offer from our system. I am sorry for any confusion.
Please try the steps I wrote and let me know the results
Would you like me to set up a remote session (NO extra charge), which will allow me to connect directly to your screen and assist you quickly with this issue?
Please open up the following link: http://www.justanswer.com/remotedesktop/join.aspx?Session=ac47e403-81fd-4d29-9888-e3bd5c742db4
Join the session, then a remote file will be downloaded.
OPEN/RUN the remote file from your downloads (press CTRL + J to open up the Downloads window).PS - If we are not connected in five minutes, please reply back to me below.
Ok, Please open up the following link: http://www.justanswer.com/remotedesktop/join.aspx?Session=ac47e403-81fd-4d29-9888-e3bd5c742db4
Are you still needing help with this?