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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 571
Experience:  Computer Software Support specialist for more that 10 years
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I can not open norton360. I had another help center

Customer Question

I can not open norton360. I had another help center operating my computer remotely. they either disabled or removed it
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: Emachine Windows 8.1
JA: Have you installed any updates recently?
Customer: I tried to install but it would not run That was the rteason she was operating it remotely
JA: Anything else you want the software expert to know before I connect you?
Customer: remo optimizer pro
Submitted: 6 months ago.
Category: Software
Expert:  technicalcat replied 6 months ago.

Hello, and thank you for using this service.

Sorry you are having trouble. I will help you now.

Did you originally purchase the Norton 360 online as a download, or do you have a package containing discs?

Expert:  technicalcat replied 6 months ago.

Did you originally purchase the Norton 360 online as a download, or do you have a package containing discs?

Please type your reply in the box below. Thank You

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