Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.
how old is the computer?
let me know when you would like me to assist you - time and time zone so that i may assist you while you are online
I am ready to help and continue with this when you will suggest me a time when you could be online.
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