How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Jess M. Your Own Question

Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 528
Experience:  Computer Software Support specialist for more that 10 years
49766785
Type Your Software Question Here...
Jess M. is online now
A new question is answered every 9 seconds

Computer freezes during games randomly aw well as during

Customer Question

computer freezes during games randomly aw well as during some word documents. How do I eliminate the freezing program?
JA: Just to clarify, what's the make and model of your computer? And what version of Word are you using?
Customer: HP 750-114 computer - windows 10 and Word 2013
JA: Have you installed any updates recently?
Customer: yes.
JA: Anything else you want the computer expert to know before I connect you?
Customer: Yes, how to unfreeze the computer without unplugging the power cord
Submitted: 2 months ago.
Category: Software
Expert:  Michelle replied 2 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

Expert:  Michelle replied 2 months ago.

I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

Expert:  Michelle replied 2 months ago.

how old is the computer?

Customer: replied 2 months ago.
one month old-Purchased(###) ###-####
Customer: replied 2 months ago.
not at this time. just provide information. If I have trouble I'll contact you again
Expert:  Michelle replied 2 months ago.

let me know when you would like me to assist you - time and time zone so that i may assist you while you are online

Customer: replied 2 months ago.
Michelle. all I want at this time is your response for the $36. What is your response. I am not interested in a free trial or for you to securely connect at this time.
Expert:  Michelle replied 2 months ago.

I am ready to help and continue with this when you will suggest me a time when you could be online.

Free trials and additional services are optional for our customers.

Customer: replied 2 months ago.
I'm unable to find your response. Please advise