Hi, and thank you for your question. My name is ***** ***** I'll be assisting you today.
Did you purchase both of the Adobe programs online?
May I connect with you remotely to troubleshoot the issue now?
Please reply back to me below, and we will then continue further.
I do not want to pay a monthly fee.
No issues; this will just be a one-time fee once we get your issue resolved.
Could you let me know if you purchased both of the Adobe programs online?