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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 504
Experience:  Computer Software Support specialist for more that 10 years
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What is nortons codes error 8504,104, hp, not that I know

Customer Question

what is nortons codes error 8504,104
JA: What kind of computer do you have?
Customer: hp
JA: Have you installed any updates recently?
Customer: not that I know of
JA: Anything else you want the software expert to know before I connect you?
Customer: no
Submitted: 19 days ago.
Category: Software
Expert:  Jess M. replied 19 days ago.

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I am very sorry about your issues. Are you using Windows Vista, 7, 8 or 10?

How did you get this error? When trying to install? Or when trying to run a scan?

Please let me know by replying to me here so that I can help you further.

Best regards,

Customer: replied 19 days ago.
windows8 trying to run a scan
Expert:  Jess M. replied 19 days ago.


Thank you for writing back with that information and I am very sorry about your issues. This error can be caused by another security software installed on your system alongside your Norton. It can also be due to a failed install when the product is being upgraded to a newer version.

Did you try to upgrade your Norton recently?

Also, can I remotely access your computer so that I can directly check and fix the problem while you watch on your screen?

Remote access (Secure Remote Assistance) is an optional additional service offer with a minimal one-time flat fee regardless of how long it will take me to fix the problem. We can resume any time without additional cost. It is safe as you will be watching your screen and we can chat right there, and it will be a faster mode of help.
Please let me know if you want this remote option.
Best regards,