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Richard
Richard, Software Specialist
Category: Software
Satisfied Customers: 31124
Experience:  Over 15 year experience in Computers, Mobile devices and Networks
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Photoshop 7 cannot open, "scratch discs are full." I have

Customer Question

Photoshop 7 cannot open, "scratch discs are full." I have tried online suggestions such as using shift+control+alt to bring up disc select window without success. Cannot get to the required page as P.S. will NOT open to allow access. This problem has only occurred since update from W7 to W10.
Submitted: 2 months ago.
Category: Software
Expert:  Richard replied 2 months ago.

Hi there and welcome

Can you close all programs please

Then press the windows key + R and enter in

%temp%

Press enter

In the window that opens, delete all the files listed there. These are temporary files, not system or your files.

If windows says a file is in use when doing this, you can skip it.

Then press the windows key + X and click on Command Prompt (admin)

A black window will open.

Type in it

sfc /scannow

press enter and when it has completed, type in

chkdsk /r

Press enter.

It will give a message "the type of the file system is NTFS cannot lock current drive.

chkdsk cannot run because the volume is in use by another process. Would you like to schedule this volume to be checked the next time the system restarts y/n" Say Y, press enter and restart the computer.

Please note, while this normally only takes 10 minutes to run, it can take at times number of hours if windows encounters many issues. If this is occurring it is critical to let this complete as it means you have corruption on the hard drive that it needs to fix. Even if it looks like the scan is not progressing, it is, please just let it run to completion. Windows will then start when it has.

Then tell me if it now works please.

Customer: replied 2 months ago.
Thank you I have solved the problem. Your service is not required.
Expert:  Richard replied 2 months ago.

ok no problem, if you ever need anything else, please let me know

Thank you