Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.
Let me know the url of the blog site.
when you try to sing in what happens let me know the error you get.
do you have access to your gmail?
Gmail is basically you primary google account till the time you have access to it google will not allow any of its service to be accessible to you.
Try to get your gmail reset first every thing will be in your access after that.
What is your gmail address?
Google has updated many things and has made many changes in there policies that is why its very important that you have access go gmail as a gateway to google.
what is the user id you used to login to the blog site?
may i know the password ***** used as well. I am trying to login at my side and see what recovery options i get.
do you have access to the phone number ending with 29
confirm the recovery phone that you added to this account.
tell me the phone number ends with ****29
i am still trying to but you have not answered i need the phone number ending with 29 which google has in its record.
I will have to open the question to other experts as i am running out of ideas.
you will get an email notification as soon as an expert replies.
Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
Please let me know when you are ready or available to resume with this chat.
Hi, thank you for writing back and I am very sorry for the late reply. I checked your google account and indeed your @rogers account is a working google account where your blog is being administered. However, you need to first verify it before you can access it. Still, we need to process this phone number ending in 29. Can you remember of having this phone number before but no longer active now?
Thank you for writing back. Unfortunately, since your account has a limited recovery options, it will be very difficult to recover or regain access to it. I am out of ideas so please allow me to opt out so that my fellow experts can assist you further.
Thank you for using our service.
Hi there, my name is***** this a try. Click the link below, which will take you to the Google Account Recovery section and follow the instructions to try and recover your account. I can't really list the steps because it all depends on what you put in as to what you see.
Google Account Recovery
Great. So have you tried that?
Great, let me know what happens.
SMS is a text message to your phone.
Do you send and receive text messages on your phone? (BTW, it stands for Short Message Service)
Do you know if you had a backup email address set on the account? Because the issue is that you can't log in to yoiur email account, so sending an email to the registered address won't really do any good. I hate to say it, but you have to go through the options again and see if you've set a recovery emaiil address.
You have to be able to log in to do that. It's kind of a Catch-22, but there are very good reasons why it has to be this way. Imagine that someone else could convince a support person, either through chat or over the phone, that it was their account. Then they would have your email account and could lock you out. From there, they could start changing your passwords on your other accounts (banking, etc.), using your Gmail account for the verification email. It happens all the time, which is why Google is so strict about the proof they need to let you into an account. They've been burned in the past, and very publicly.
So, it sounds like the easiest, and perhaps only, way you're going to get access to your account, is to get a phone for your phone number that will accept a text message. Then, you can reset your account and type in the validation code that it sends to your phone via SMS. Otherwise, you and everybody else might be locked out of that account permanently.
Yes, you can change your password ***** what your backup accounts are: email, SMS, security questions, etc. Once you're back in, your back in and you shouldn't have any further difficulty.
Yes, once you have access to your account, that gives you the ability to change everything about the blog. You can make other people administrators of the blog, without having to compromise the security of your Google account. See here for example.
I believe you successfully unlocked your account. You were asked in the past for a username or password, and that's what started your support session here. That was before I started helping you, however, here is what you said:
This is a long process:I enter my un & p/w. it says wrong p/ for help and gives an # of options 10 Get at text mess. with verification code @ tel. # 2) g. Thenet a phone call with ver. code 30 Ask google for help getting into account. Then it asks for the p/w as I remember it. when I input that it asks if I want very. code at phone #. They want a phone #. Then they say the # is incorrect. Try a different question. When did you greate your google account. I do not know this one because it has been going on for years. So it then says enter an e-mail address we can send you a ver. code . So I enter my e-mail and then go and get the code. I then enter the code. The message comes back "could not verify its you. Cannot sign in at this time. I have gone through this process numerous times and am very frustrated
I'll forward your request for a refund to customer service. Have a nice day and I'm glad we were able to help you gain access to your blog again.