Hello, and thank you for using this service.
Sorry you are having trouble. I will help you now.
Do you remember where you originally purchased the CS3?
OK. Do you still have your original package with the disks and serial number?
that was actually an offer for phone call only. however, remote assist would be better, and i can also call you with that if necessary.
You're probably going to need those disks. If I can remotely connect to you, we may be able to get by without them.
i have sent you an offer for remote connection. Please accept if you would like me to remotely connect and fix this while you watch and communicate with me.
hmm . it says there was a payment failure. usually you need to use a different billing method (credit card) to fix that.
Have you found your disks and original package with serial number?