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Hi there and welcome Brian
Are you on a windows or mac computer, and which version?
thanks, ***** ***** a minute to type out the instructions please Brian
Can you close all programs
Then press the windows key + E
Go to C:\ProgramData\Adobe\, here you need to rename the folder named "SLStore" to "SLStore_old"
Then go to C:\Program Files (x86)\Common Files\Adobe\SLCache. Delete all the files and folder in this folder. Make sure you don't delete the SLCache folder itself.
Then check if you still have the problem
Let me know the results please.
you can leave that open, its ok
Did you do the complete instructions? Or just deleted the contents?
ok, can you follow the instructions here please to first Sign out of Creative Cloud then sign back in again
Then try to print
ok, you will need to do a reinstall of Acrobat
Use this tool here to uninstall it
Then restart the computer, install it again and tell me if you can then print please.
Return to this web page and then post a message and it will come directly to me