Hello, and thank you for using this service.
Sorry you are having trouble. I will help you now.
Are you trying to print to a local printer, or one on a remote computer through gotomypc?
I'm sorry about the issue. Do you have windows xp, vista, or 7, or 8, 10?
Would you like me to help disabling microsoft updates on your computer?
Please reply at the box below. Thank you,